Benchmarking Report
Industry Reports

Participate in the 2019 Benchmarking Survey

The UCA Benchmarking Report is one of the most frequently cited resources for the urgent care and on-demand industry and the 2019 Survey (covering 2018 data) is now open for participation.

In order to ensure the results are robust and impactful, we need as many organizations to participate as possible.  Whether you answer all, or just a portion of the survey questions, be sure and contribute. Your organization’s specific data is secure and confidential – it is never shared with anyone.  All results are de-identified and shown in aggregate.

Why Participate in the next Benchmarking Survey? 

  • Those who participate in the survey and answer at least 60% of the questions will receive the entire 2019 report for FREE.  The report has a value of over $750 for member organizations and $1,400 for non-member organizations.  
  • Results of the survey are incredibly important to UCA and the urgent care industry.  The benchmarking report is consistently quoted in media outlets and gives UCA the ability to educate the public on how urgent care centers are a vital part of the healthcare continuum.  
  • Your participation is key in ensuring that UCA has the most robust and reliable data on the urgent care industry.  All data is secure and confidential.

Simple to Enter

All key contacts from urgent care centers were sent a survey link personalized for each of their centers.  The survey data collection period ends September 30, 2019.

If you did not receive this email, please complete the form below to have a link emailed to you.

Where applicable, data entered should be from the 2018 calendar year.  This would include questions related to number of visits, cost per visit, reimbursement per visit, etc.  Questions related to compensation and benefits should be based on current compensation – not tied to 2018.

There are 7 sections of the survey:

  • Profile
  • Operations
  • Tools and Services
  • Staffing
  • Finances, Reimbursement and Billing
  • Quality and Compliance
  • Patient Satisfaction

Powerful Results

Results for the survey are published each year in a comprehensive report with trended charts and graphs, expert analysis on trend changes, as well as external sources of comparative data.  

The 2019 Report will be based on 2018 data, and will contain deep industry insights through a collaboration with Merchant Medicine including ranking lists of the largest urgent care groups separating hospital and health system ownership from all others. A top CBSA Market Saturation Analysis will also be included.

Why Are So Many Urgent Care Organizations Using UCA's Annual Benchmarking Report?

  • Credible and accurate industry data that lets your team focus on facts and feel confident in decision making
  • Back up your experience and knowledge with third party data from the international association for the industry
  • UCA has done the heavy lifting on all research so you don’t have to

Additional Resources:

2018 Benchmarking Infographic
2017 Benchmarking Infographic 
2016 Benchmarking Infographic 
2015 Benchmarking Infographic

Need a Link to Participate in Benchmarking Report?

Fill this form out if you did not receive an email for your organization from Jami Kral, Director of Membership, to fill out the Benchmarking Report survey.


Benchmarking FAQs

    Benchmarking is a proven process used by many businesses to assess their performance relative to a set of similar businesses.
    The survey is divided into seven sections. Sections will be distributed weekly to keep weekly time commitments limited. The sections are: Profile, Operations, Tools & Services, Staffing, Finances, Reimbursement and Billing, Quality & Compliance, and Patient Satisfaction.
    No. Reported data is stored within a secure database that is GDPR (General Data Protection Regulation) compliant.
    Many multi-center organizations will compare one center in the organization against another. While this is helpful it does not give the same level of accuracy as using a third-party with data from a large number of centers.
    Participants will receive complimentary results. Those who complete more than 60% of all sections will receive the entire report including any supplemental data for FREE. Upon release the complete report will have a value of over $800 for members and $1500 for non-members.
If you did not receive an invitation to participate in the survey complete the contact form above and request a survey link. If you did receive a link to the survey for your center, just click the link within the email you received and you are on your way!
The anticipated release of the complete report is February 2020. Once the survey collection has closed, participants who completed at least 60% of the survey will receive the entire report for free in early 2020.


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