The novel (new) coronavirus (COVID-19) was discovered in late December 2019 and has continued to spread around the world. The Urgent Care Association (UCA), College of Urgent Care Medicine® (CUCM), and the Urgent Care Foundation (UCF) are working together to better understand and provide resources for our members and our industry regarding the novel (new) coronavirus COVID-19. Below you will find links to recorded webinars specifically related to COVID-19 to assist in education and awareness for clinicians, operators and patients:
Urgent Care Association. Pearls of Wisdom. Who better to share best practices and the latest urgent care industry insights than the vendor experts who serve our industry?
Vendors provide well-rounded and battle-tested solutions for your unique problems! Save time, money and stress - all while increasing profitability and learning directly from the source. The following recorded webinars have been sponsored by solutions providers as an opportunity for them to share their insights and industry knowledge. They have been provided free of charge, so read on to learn more about the topics, and view the recorded webinars that are of interest to you and your organization.
4 Emerging Trends for a New Era in Urgent Care brought to you by Experity*
After a year of responding to COVID-19 foot traffic and the 2021 coding changes, we’re entering a new era in urgent care. Visit volume is trending downward, coding levels are averaging lower, and clinics are ready to capitalize on net-new patients gained through the pandemic and regain revenue lost after AMA released its guidelines.
Join us to discuss the top emerging trends in urgent care and learn how you can future-proof your business. During this session, you’ll learn:
Implementing SoCal's First Virtual Waiting Line for In-Person Care brought to you by Pomelo Health*
George Franklin, Pomelo Health’s Director of Sales and Brian Chao, Chief of Performance Excellence at Exer Urgent Care look back at the record-speed implementation and results of a waiting line management solution at Exer’s 20 locations. You’ll learn how:
Cash is King: Simplifying the Patient Payment Process in the Digital Age brought to you by PatientBond*Join PatientBond and UCA for a webinar on how to increase patient payments while decreasing bad debt and collection costs.
Integrating CDS to Enhance Provider Workflow and Drive Outcomes brought to you by EvidenceCare*The urgent care setting presents a unique set of challenges from both a business and clinical care perspective. Efficiently managing the volume of patients while working with thinner margins leaves urgent care leaders seeking to do more with less without affecting the quality of care. Emergency physician and former urgent care owner, Dr. Brian Fengler, shares how EvidenceCare delivers patient-specific clinical decision support within the provider’s workflow to reduce clinical variability, streamline clinical documentation, enhance the patient experience, and propel continuity of care within their urgent care setting.
What Urgent Cares Can Learn About Patient Experience from the Restaurant Business brought to you by Experity*From the outside looking in, urgent care and fast food have absolutely nothing to do with each other. But when you take a closer look, it's easy to see the similarities. Hungry customers have a need to get some food fast. Urgent care customers have a need to visit a doctor fast. Both customers want convenience and a good experience end-to-end. In this webinar, hosted by Experity's Tristan Davis with special guest Andrew Shenk from Deaconess Health Systems, you'll hear how you can successfully navigate the waiting experience and how Deaconess strategically improved the patient experience with technology and a vision that put the customer at the center of their business.
How Urgent Care Can Operate Like the World's Most Successful Consumer and Retail Companies brought to you by PatientBond*Psychographic Segmentation allows an urgent care clinic to target and engage current and prospective patients according to these characteristics, and this is an approach used by Procter & Gamble, Walmart, CVS and Walgreens to successfully influence and change consumer behaviors. This presentation will provide an overview of one of the only proven and actionable psychographic segmentation models in healthcare with case studies covering its application in urgent care, amplifying patient acquisition, loyalty and payment collections.
Take Control of Your Online Reputation: A Step-by-Step Guide to Handling Negative Reviews brought to you by Podium*If you are letting online reviews come in organically, you are vulnerable to the rare patient that had a bad experience when most of them leave your clinic happy. What can you do to prevent that from happening? You need to be proactively seeking feedback from all of your patients. The secret to collecting new reviews for your urgent care is simple: make it as easy as possible for your patients to leave a review.
Please Everybody and Make Money: Top Generational Insights for Urgent Care brought to you by Solv*Mastering the differences and similarities between Millennials, Gen X and Boomers will help you prioritize clinic initiatives, meet more patient needs, and increase profit.
* The information and opinions expressed in this sponsored content are exclusive to the presenting company and do not reflect endorsement by UCA, its Board, members or staff.
Also check the FREE resources below.
AlertMD - Virtual Q for your patients to social distance in their car. Your patients wait in their car and get in a virtual Q. You notify them when you are ready for them to walk in. Minimum 1.
Clozex Medical Inc. - Expand your services during COVID-19. With Clozex Closures your staff can safety and quickly treat lacerations without sutures or glue. Learn how Clozex can help bring consumers to your facility for the laceration care they need without the use of sutures/glue. Clozex Medical can provide images & content to help promote laceration treatment services that you can provide with Clozex.
iCRco, inc. - Wireless DR Solution: Turn key with laptop $14,800. 90 days to pay. Order Now iCRco, inc is offering it's Urgent Care X-ray Imaging solution, Laptop, Wireless DR, XC Software
Go4Healthcare - On-Demand medical personnelle/staffing support Order Now The Go4Healthcare on-demand platform connects urgent care networks with certified athletic trainers. ATCs are recognized by the AMA. Skill set includes: triage, patient screening, clinical eval, invasive and non-invasive testing; e.g. COVID-19.
Pass My Physical - Training to perform Respirator Use Fit Testing, and The Medical Eval. for Respirator Use Order Now Significantly reduced pricing for two very needed courses for healthcare facilities. Both meet OSHA requirements. One provides training for required fit testing, the other for required medical evaluation for respirator use. Available on our website.
Rauland Rapid Response Kit - Rauland Rapid Response Kit enables you to quickly deploy an emergency communication system within a day, allowing you to quickly triage your patient's needs while keeping a safe distance to minimize repetitive staff-to-patient contact. This kit includes the basic essentials to support 25 patient beds.
May 6, 2021 - Urgent Care Coding for Providers - Part 2 - Free Webinar
May 13, 2021 - CALUCA Town Hall Update
June 10, 2021 - CALUCA Town Hall Update
October 9-13, 2021
Save the Date: UCA2021 in New Orleans
Urgent Care Association
28600 Bella Vista Pkwy, Suite 2010
Warrenville, IL 60555
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