Vendor Hosted Webinars


COVID Webinars

The novel (new) coronavirus (COVID-19) was discovered in late December 2019 and has continued to spread around the world. The Urgent Care Association (UCA), College of Urgent Care Medicine® (CUCM), and the Urgent Care Foundation (UCF) are working together to better understand and provide resources for our members and our industry regarding the novel (new) coronavirus COVID-19. Below you will find links to recorded webinars specifically related to COVID-19 to assist in education and awareness for clinicians, operators and patients:

  • 9/15/2020: UCA/CUCM COVID-19 4th Town Hall Discussion - Provider Burnout
    Resilience is about getting through difficult times and emerging stronger and better. How can providers survive and thrive during difficult and rapidly changing times? This panel discussion of your peers at UCA will be led by StuderGroup coach, Dr. Jeff Morris, who has worked with burned out providers and has spoken on this topic for more than 10 years. The panel will focus on their experiences with practical, evidence-based personal coping strategies, as well as tactics for deepening team collaboration, collegiality and engagement during times of crisis and high stress, while moving beyond crisis mentality and navigating the new normal.
  • 8/18/2020: UCA/CUCM COVID-19 3rd Town Hall Discussion - Back to School
    The American Academy of Pediatrics recently reported a dramatic increase in confirmed SARS CoV2 in children. From July 9 to August 6, confirmed cases of COVID-19 in children across the country went from 200,184 to 380,174. In the third of the COVID Town Hall series, UCA’s clinical panel will discuss urgent care considerations as many communities return students to the classroom. There will be a brief presentation on the current state, testing, and differential diagnosis. 
  • 7/21/20: UCA/CUCM COVID-19 2nd Town Hall Discussion
    The physician panel discussed the most recent recommendations related to the treatment and care of those with confirmed or suspected COVID-19 and its associated co-morbidities; the challenges associated with patient assessment, care and follow-up when both influenza and COVID-19 are possibilities; and the status of vaccine development. Sponsored by Menarini Silicon Biosystems
    View a video of the first Town Hall meeting here.
  • 6/22/20: COVID-19 Update on CARES Act & Paycheck Protection Program
    The rules changed on 6/5/2020 when revisions to the CARES Act were approved—and most changes favor those who’ve participated. If you have not yet applied for PPP, the opportunity will end 6/30/2020. Please join us as we invite Rob Crigler, managing director of Mariner Wealth Advisors, to give an update on the CARES Act and Paycheck Protection Program.
  • 6/10/20: The Future of Urgent Care Imaging Business in the Face of Covid19
    The edge of what’s possible and what’s next for Urgent Care Centers, how digital imaging and patient empowerment can help shape the future of your practice. Urgent care is under a tremendous amount of stress and economic pressure. How do you successfully navigate these uncertain times? Please join us as Braid’s Chief Medical Officer, Dr. Rajni Natesan leads a powerhouse panel of Urgent Care CEO’s including, Eren Bali, CEO Carbon Health and Dr. Terry Matthews, CEO and CMO of Lansing Urgent Care. 
  • 6/3/20: COVID-19 UCA Town Hall Discussion Members of the UCA Covid Task Force conducted a lively discussion on the topics that are most relevant to the on-demand medicine industry. The discussion covered overall updates on what we know, safe return to care, assuring patients feel safe, testing, PPE use, care of the COVID+ patient, blood clotting, Kawasaki, medications, and return to life/work. Sponsored by Quidel
  • 5/14/20: Thriving in the COVID Crisis: Leveraging Insights & Data
    Listen as Laurel Stoimenoff, CEO of the Urgent Care Association, and Dr. David Stern, CEO of Experity, share key benchmark data & insights on trends from the urgent care community. Empowering you to make data-driven decisions and share best practices to continue to help you evolve through COVID-19.
  • 5/4/20: Beyond COVID-19 Evoloving your Urgent Care for the Future
    Join Solv and the Urgent Care Association (UCA) as we shift our focus from reactive to proactive and explore the building blocks necessary to deliver episodic care in the post-COVID world.
  • 4/14/20: Communication and Digital Strategies in a COVID-19 World
    Chris Behan, Digital Marketing Expert and CEO of Socius Marketing offered insights into how to manage your digital communications with a look at modified websites, ad campaigns, landing pages, etc. both for the current pandemic and into the future.
  • 4/9/20: What Urgent Care’s Need to Know Now about Adding Telemedicine
    Bill Lewis, MD, UCA’s Telemedicine Section Leader hosted a panel of Telemedicine experts to address the many questions and concerns that urgent care centers’ have regarding adding telemedicine at such a critical time.
  • 4/7/20: Staying Afloat during COVID-19: Resources for Urgent Care Centers
    Camille Bonata, MHS, UCA Policy Consultant, shared relief opportunities that have been made available through congressional and administrative actions.
  • 4/1/20: Abbott Labs New COVID Rapid Test Join Dee Chapman and Justin Volk, Strategic Business Executives with Abbott Labs as they tell you about The Abbott ID NOW™ COVID-19 test that brings rapid testing to the front lines. You will have the opportunity to ask your questions.
  • 3/31/20: The Role of Urgent Care in a Pandemic Moderator Rob Rohatsch had a conversation with urgent care operators on the role of urgent care medicine during this time of crisis and what best practices can look like.


Partner Organizations COVID-19 Webinars


Clinical Webinars

Practice Management Webinars


  • serving those who serve: enrollment, participation & next steps in the all new v.a. urgent care benefit
    uca and triwest healthcare alliance are now working together to create a national network of urgent care centers to provide urgent care access to eligible veterans. this new urgent care/walk-in benefit was launched by the department of veterans affairs (va) under its community care programs. the goal of the program is to provide veterans with options for same-day and urgent health care near their home or work without prior authorization. details related to uca advocacy and how to enroll with triwest if you are not already contracted can be found in this blog post, and uca is also proud to offer a free informational recorded webinar for more information. this free recorded webinar, in collaboration with triwest healthcare alliance, gives details about the uca member benefit to clarify contracting, enrollment, payment and other details to assist you in caring for our nation's veterans.

Solution Theater Webinars

Urgent Care Association. Pearls of Wisdom. Who better to share best practices and the latest urgent care industry insights than the vendor experts who serve our industry? 

Vendors provide well-rounded and battle-tested solutions for your unique problems! Save time, money and stress - all while increasing profitability and learning directly from the source. The following recorded webinars have been sponsored by solutions providers as an opportunity for them to share their insights and industry knowledge. They have been provided free of charge, so read on to learn more about the topics, and view the recorded webinars that are of interest to you and your organization.

4 Emerging Trends for a New Era in Urgent Care brought to you by Experity*

After a year of responding to COVID-19 foot traffic and the 2021 coding changes, we’re entering a new era in urgent care. Visit volume is trending downward, coding levels are averaging lower, and clinics are ready to capitalize on net-new patients gained through the pandemic and regain revenue lost after AMA released its guidelines.

Join us to discuss the top emerging trends in urgent care and learn how you can future-proof your business. During this session, you’ll learn:

  • How to modernize your services by integrating longitudinal care
  • How OccMed can drive new patients to your business
  • How your patients’ behaviors are changing and how to respond
  • How strategic partnerships across the industry will set you up for success, no matter the business climate

Implementing SoCal's First Virtual Waiting Line for In-Person Care brought to you by Pomelo Health* 

George Franklin, Pomelo Health’s Director of Sales and Brian Chao, Chief of Performance Excellence at Exer Urgent Care look back at the record-speed implementation and results of a waiting line management solution at Exer’s 20 locations. You’ll learn how:

  • How the challenges of running an in-person urgent care clinic have evolved in times of the pandemic. 
  • How virtual lines and waiting room management can improve the patient experience.
  • How virtual waiting lines have helped urgent care centers like Exer adhere to new safety measures.

Cash is King: Simplifying the Patient Payment Process in the Digital Age brought to you by PatientBond*
Join PatientBond and UCA for a webinar on how to increase patient payments while decreasing bad debt and collection costs.

Integrating CDS to Enhance Provider Workflow and Drive Outcomes brought to you by EvidenceCare*
The urgent care setting presents a unique set of challenges from both a business and clinical care perspective. Efficiently managing the volume of patients while working with thinner margins leaves urgent care leaders seeking to do more with less without affecting the quality of care. Emergency physician and former urgent care owner, Dr. Brian Fengler, shares how EvidenceCare delivers patient-specific clinical decision support within the provider’s workflow to reduce clinical variability, streamline clinical documentation, enhance the patient experience, and propel continuity of care within their urgent care setting.

What Urgent Cares Can Learn About Patient Experience from the Restaurant Business brought to you by Experity*
From the outside looking in, urgent care and fast food have absolutely nothing to do with each other. But when you take a closer look, it's easy to see the similarities. Hungry customers have a need to get some food fast. Urgent care customers have a need to visit a doctor fast. Both customers want convenience and a good experience end-to-end. In this webinar, hosted by Experity's Tristan Davis with special guest Andrew Shenk from Deaconess Health Systems, you'll hear how you can successfully navigate the waiting experience and how Deaconess strategically improved the patient experience with technology and a vision that put the customer at the center of their business.

How Urgent Care Can Operate Like the World's Most Successful Consumer and Retail Companies brought to you by PatientBond*
Psychographic Segmentation allows an urgent care clinic to target and engage current and prospective patients according to these characteristics, and this is an approach used by Procter & Gamble, Walmart, CVS and Walgreens to successfully influence and change consumer behaviors. This presentation will provide an overview of one of the only proven and actionable psychographic segmentation models in healthcare with case studies covering its application in urgent care, amplifying patient acquisition, loyalty and payment collections.

Take Control of Your Online Reputation: A Step-by-Step Guide to Handling Negative Reviews brought to you by Podium*
If you are letting online reviews come in organically, you are vulnerable to the rare patient that had a bad experience when most of them leave your clinic happy. What can you do to prevent that from happening? You need to be proactively seeking feedback from all of your patients. The secret to collecting new reviews for your urgent care is simple: make it as easy as possible for your patients to leave a review.

Please Everybody and Make Money: Top Generational Insights for Urgent Care brought to you by Solv*
Mastering the differences and similarities between Millennials, Gen X and Boomers will help you prioritize clinic initiatives, meet more patient needs, and increase profit.


* The information and opinions expressed in this sponsored content are exclusive to the presenting company and do not reflect endorsement by UCA, its Board, members or staff.


Also check the FREE resources below.

AlertMD - Virtual Q for your patients to social distance in their car. Your patients wait in their car and get in a virtual Q. You notify them when you are ready for them to walk in. Minimum 1.

Clozex Medical Inc. - Expand your services during COVID-19. With Clozex Closures your staff can safety and quickly treat lacerations without sutures or glue. Learn how Clozex can help bring consumers to your facility for the laceration care they need without the use of sutures/glue. Clozex Medical can provide images & content to help promote laceration treatment services that you can provide with Clozex.

iCRco, inc. - Wireless DR Solution: Turn key with laptop $14,800. 90 days to pay. Order Now iCRco, inc is offering it's Urgent Care X-ray Imaging solution, Laptop, Wireless DR, XC Software

Go4Healthcare - On-Demand medical personnelle/staffing support Order Now The Go4Healthcare on-demand platform connects urgent care networks with certified athletic trainers. ATCs are recognized by the AMA. Skill set includes: triage, patient screening, clinical eval, invasive and non-invasive testing; e.g. COVID-19.

Pass My Physical - Training to perform Respirator Use Fit Testing, and The Medical Eval. for Respirator Use Order Now Significantly reduced pricing for two very needed courses for healthcare facilities. Both meet OSHA requirements. One provides training for required fit testing, the other for required medical evaluation for respirator use. Available on our website.

Rauland Rapid Response Kit - Rauland Rapid Response Kit enables you to quickly deploy an emergency communication system within a day, allowing you to quickly triage your patient's needs while keeping a safe distance to minimize repetitive staff-to-patient contact. This kit includes the basic essentials to support 25 patient beds.